All help · Dues, payments and giving
Payment claims
To deal with a payment claim, go to Payment claims, check the money has reached you, and press Approve or Reject.
Show meA walkthrough inside your club. You sign in first.
- Go to Payment claims. Your Home page and Needs you on the member list say how many are waiting.
- Read each card: who it is, what they say they paid, how and when.
- Compare it with Their dues. When the amounts match, the card says Same as their dues.
- Check your bank, your post or your payment app for the money.
- If they gave no amount, type what they paid under How much did they pay?
- Press Approve if the money has arrived, or Reject if it has not.
Approve records the payment as if you had typed it in: their dates move on and they get a receipt by email. Reject records nothing.
If something goes wrong
It will not approve
The member did not say how much they paid. Type the amount in the box on their card, then press Approve again.
I approved the wrong claim
Open the member from Members and press Recorded by mistake on that payment in their history.
It says I am not allowed
Only an owner or the treasurer can approve or reject a claim, because it records money.
Good to know
- Until you approve, the member shows as not paid and their reminders keep going.
- Reject sends the member nothing. Let them know yourself if you need to.
- A member can send a picture of their check with the claim. Press See the picture they sent on the card.
- Have a Venmo, PayPal or bank file? Match payments reads it and approves these claims as it records them.
Questions people ask
Where do claims come from?
A member who paid by check, cash, transfer or a payment app tells the club from their own payments page.